Skodatec - THEY DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL !!!

[skodakias]

Hello,

My name is John and I belong in the administration team of skodaclub.gr from Greece.

At the end of 2005 I order some things from skodatec and everything was fine (ok it took some time to receive my order but I received it)

Now at 3rd of March I send a request for one more order and after one day I got the answer about the cost etc.

At 7th of March I deposit 304,90 Euro to their bank account!!!

Now we have 7th of July (4 months have passed) and I have received nothing !!!

I have send them 18 mails !!!! and I have no answer !!! I was forced to contact and with their site hoster in order to learn if they have and another mail!!!

I manage one-one and a half month ago to speak with them over the phone and they were full of excuses. The vendor have not send them the goods and that I had my order after a week etc

I said ok, what the hell I was waiting for two months what is one week more. But the days was passing and no order was arriving. I manage to talk with them again and they said to send them again my order and if they could not process it they would refund my money.

So I send them my order again and my bank details.. Well, you can imagine what happed. As much as you saw my order or my money, I saw them too !!!

Do you have some government office that I can make a complaint or something? Is http://www.vzbv.de/go/" onclick="window.open(this.href);return false; the correct place to make a complaint ??

I do not know if I will get my money back but I will post to every forum about skoda what “nice and serious” company they are in order to avoid them !!! Maybe I will pay more to lawyers but I will not let them go so easy !!!!

Thank you for your time and I am sorry for the big post !!!

Regards,

John Banellas

[Quebby]

well, what kind of help do you expect?
probably is the "verbraucherzentrale" a good place to ask, but remember you're from greece and they might not know how to help you either.
there's probably some kind of "verbraucherzentrale" in greece, too, and they can help you about international trading. or ask a lawyer who's specialized in international law. i know it's frustrating, but it ain't that much money. hard to tell, i know, but the only really reasonable thing you can do is pissing them off by calling and mailing.
cheers and good luck
lori

ps: by the way, milotec is an honest trader (i don't know about international shipping though).

[lefos]

well, what kind of help do you expect?
probably is the "verbraucherzentrale" a good place to ask, but remember you're from greece and they might not know how to help you either.
there's probably some kind of "verbraucherzentrale" in greece, too, and they can help you about international trading. or ask a lawyer who's specialized in international law. i know it's frustrating, but it ain't that much money. hard to tell, i know, but the only really reasonable thing you can do is pissing them off by calling and mailing.
cheers and good luck
lori

ps: by the way, milotec is an honest trader (i don't know about international shipping though).

really? then you can send me probably 300 euro for selling you something you may need and then you are not going to take anything. will not be a problem for you for 300 euro, right?

pissing them when someone want to ask what is going on with his order or ask for money back? nice. i didnt knew that the german market works like this. interesting.

i also dont think that there is a problem if john is in greece. the "company" is in germany so the verbraucherzentrale there is-must be responsible.

maybe rechtschutz and a lawyer from germany will be a good solution right?

[griego]

Hi skodakia,
I'm Yanni, also a member of the greek skodaclub.eu ( lefos knows me )
hopefully I can intervent in this case. Can you tell me what exactly you have ordered, so I could try to call them and ask for more details about your order. Possibly there was a communication problem, I don't know.
We will try any possible step to find a solution for both sides. May be if we act as a group, not only as one person.
You can send me a reply as PM ( PN ).
Xairetismata .. Yannis

[skodakias]

.... Possibly there was a communication problem, I don't know.
....

Hi Griego,

yes I "know" you too

Sorry but the communication exuse does not stand at all. After 18 mails and two telephone calls it is hardly to be a communication problem.

here is what I order..

• Spoiler-Ecken RS, ABS Carbon-Design (Paar) Art.Nr.: 422/06mi
• Sportgitter für RS-Schürze, schwarz (3-teilig) Art.Nr.: 421/05mi
• Milotec Diffusor für RS (Carbon) Art.Nr.: 414/04mi, 414/06mi
• Aerowischer-Blätter vorne (Paar) Art.Nr.: 1113vc

well, what kind of help do you expect?
probably is the "verbraucherzentrale" a good place to ask, but remember you're from greece and they might not know how to help you either.
there's probably some kind of "verbraucherzentrale" in greece, too, and they can help you about international trading. or ask a lawyer who's specialized in international law. i know it's frustrating, but it ain't that much money. hard to tell, i know, but the only really reasonable thing you can do is pissing them off by calling and mailing.
cheers and good luck
lori

ps: by the way, milotec is an honest trader (i don't know about international shipping though).

Hi, Actually I don't know what help I could get from you but I had to mention it to a forum from the country I made the order. just in case they are reading !!

If 300 euro is not much money for you for somebody else maybe even 100 are too much !!!

Thanks for mentioning milotec.de. I will send them also a mail.

Thank you all,

John B.

[Quebby]

no offence, but if you're all greek ppl, maybe you should meet at your forum. i'm not against mingling nationalities or so at all, but after all, it's a german forum and many people here can't even read your post because its in english. (maybe it's a good idea to open a sub-forum for foreigners - but even thats hard to control because of the lack of language skills).

and about the money. guys, i'm almost student, i know that 300€ is much money. but go to the court or the lawyer, its gonna be much more expensive. john said: "Maybe I will pay more to lawyers but I will not let them go so easy !!!!" - but i don't think that's a reasonable thing to do. sure, you can expense thousands of euros for paying lawyers and court, and then, 300€ is not much at all.

think about it. ask the verbraucherschutzzentrale or whatever, but asking a lawyer won't help you much, going to court even less.

pissing them when someone want to ask what is going on with his order or ask for money back? nice. i didnt knew that the german market works like this. interesting.

pissing them off, getting on there nerves, asking again and again. i didn't mean giving them a shower in urine - my ood...

[lefos]

hmm interessant Meinung. dann vielleicht ist besser ein übersetzung von john's post zu machen mehrere atworten zu kriegen oder?

unser forum kann nicht helfen leider. skodatec kommt aus deutschland und ist besser hier zu reden. in http://www.octavia-forum.de/forum/viewt ... t=skotatec" onclick="window.open(this.href);return false; war die situation total anders glaube ich oder? mehrere antworten und so.

DB schickt z.b mahnungen für 100 euro ich kann mich vorstellen was kann für 300 euro machen. jut! nächstes mal werde ich sagen dass 100 euro nicht so viel geld sein und mir ein bahncard zu schenken.

hmm entschuldigung aber hab nicht dein humor verstanten.... (über shower in urine usw.)

[lefos]

noch was. vieleicht rechtsanwalt usw ist nicht geeignet aber ein inkasso büro ist. was glaubt euch ist es ein bessere lösung?

[Quebby]

nadenn los.

hallo,
mein name ist john und ich gehöre zum vorstand von skodaclub.gr aus griechenland.
ende 2005 habe ich ein paar sachen bei skodatec bestellt und damals war alles ok (es hat zwar eine weile gedauert, aber ich habe das zeug bekommen).
am 3. märz diesen jahres hab ich nochmal etwas bestellt und bekam einen tag später eine antwort mit kosten etc.
am 7. märz habe ich 304,90€ überwiesen.
jetzt haben wir den 7. juli (4 monate sind vergangen) und ich habe immer noch nichts bekommen.
ich habe ihnen 18 mails geschickt und keine antwort bekommen. ich musste ihren site hoster kontaktieren um zu erfahren, ob sie noch eine zweite e-mailadresse haben.
vor eineinhalb monaten habe ich es geschafft mit ihnen zu telefonieren und sie waren voller entschuldigungen. der zulieferer hätte die ware nicht geschickt und ich bekäme das zeug in einer woche.
ich sagte ok, was ist schon eine woche nach 2 monaten wartens. aber die tage verliefen und keine ware kam. dann habe ich wieder mit ihnen telefoniert und sie baten mich, meine bestellung nochmal aufzugeben und wenn sie es nicht liefern könnten, würden sie mir mein geld zurückgeben.
also habe ich die bestellung und die kontodaten nochmal zugeschickt. naja, ihr könnt euch vorstellen was passiert ist. ich habe weder die ware noch das geld gesehen und auch nix von ihnen gehört.
gibt es bei euch eine staatliche einrichtung wo ich eine beschwerde oder so machen kann? ist http://www.vzbv.de/go/" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false; der richtige ansprechpartner für eine beschwerde?
ich weiß nicht, ob ich mein geld zurückbekomme, aber ich werde in jedem skodaforum posten, was für eine nette und seriöse firma das ist um sie zu meiden. vllt bezahle ich anwälten mehr aber ich werde sie nicht so einfach gehen lassen.
danke für eure zeit und entschuldigt den langen post.
mfg
john banellas

[lefos]

@Quebby

vielen dank für die übersetzung. 8)